Monday, November 9, 2015

The Smart Move to IT as a Service (ITaaS)

Rural hospitals, schools and small/medium businesses (SMB) continue to struggle with the cost/benefit of hiring internal IT personnel to manage their core network and IT infrastructure vs hiring an IT as a Service (ITaaS) Provider. On the one hand employees of these organizations like having a person down the hall they can go to when their computer isn’t working. On the other hand financial and operation leaders in these organizations understand that they may not be getting full utilization by having someone sit onsite waiting for something to happen. There are considerations: Does my IT person or staff have the relevant knowledge across our infrastructure? Are we really working with the most effective technology? Are we working across multiple networks and cloud infrastructures, therefore losing efficiencies? These are just a few reason to consider working with an ITaaS Provider like HealthNet connect|BroadNet connect (HNcBNc). With network and data center service level agreements at 99% and experienced certified IT department staff available 24/7 your organization would not need to have someone on site every moment of the day. This could result in credible cost savings and greater efficiency. A good ITaaS Provider delivers cost effective, enterprise level IT solutions by providing the following:

Infrastructure:
Running an IT department whether small or large is very expensive. Infrastructure such as the broadband network, data center, monitoring tools and ticketing system should be part of the ITaaS Provider delivery system.

ROI:
Hiring an internal IT staff will add salary costs as well as the cost to invest in all the necessary infrastructure. That cost could run into the hundred of thousands. An ITaaS Provider should be able to provide an experienced team of technicians and engineers at a fraction of the cost along with a modern network and technology infrastructure.

Vendors Management:
A good ITaaS Provider will have relationships with multiple vendors to customize and provide service delivery and can normally negotiate better pricing than an IT person at a small business, school or rural hospital. This will free up staff from having to work with multiple IT vendors as the ITaaS Provider has already established these relationships. It can also create efficiencies as ITaaS Providers can move service orders through faster resulting in faster service delivery.

Technical expertise:
The most important part of an IT department is the level of technical expertise within the staff. A good ITaaS Provider normally has a team of experienced technicians and engineers. They work with multiple organizations and a multitude of customers therefore resolving many more diverse customer issues than a small business, school or rural hospital IT person. Since these issues deal with different technologies and applications ITaaS Providers are much more knowledgeable and well versed technically.  They also have the resources to get regular training and certifications.

There is certainly a great deal of hesitation among small businesses, schools and rural hospitals to let go of the belief that they need to have in-house IT personnel. However a good ITaaS Provider could help alleviate any concerns while at the same time driving out considerable costs.

Rodney Brown

Mr. Brown brings extensive experience building companies and leading sales, operations and service organizations in technology and healthcare. He is the Executive Director of HealthNet connect and CEO of HNcBNc.

The views and opinions on this blog are my own.

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